Contact & Support

Contact & Support — Tinlr

We’re here to help. Reach out using the channels below. We aim to reply within 24 hours on business days (Mon–Fri, 9:00–18:00, Europe/London).

1) Quick contacts

Tip: For the fastest resolution, include your account email, link/QR ID (if relevant), and a brief description.

2) Support hours & response times

  • Hours: Mon–Fri, 09:00–18:00 (Europe/London)
  • First response target: within 24 hours
  • Priority issues (service outage, security): best effort, immediate triage

For live availability and maintenance updates, check our Status page: [status.tinlr.com] (if applicable).

3) Submit a ticket (what to include)

Please include the following so we can help quickly:

  • Your name and account email
  • Affected feature: Short Links / QR Codes / Bio Page / Analytics / Billing
  • URL/ID involved (e.g., https://tinlr.com/abcd)
  • What happened and when (date/time + timezone)
  • Steps to reproduce (if it’s a bug)
  • Screenshots or console errors (if any)

You can email this to support@tinlr.com.

4) Report abuse or malicious links

We take abuse very seriously. If you encounter a Tinlr link used for spam, phishing, malware or illegal content, email abuse@tinlr.com with:

  • The shortened link
  • A short description of the issue
  • Screenshots (optional)
  • Your contact (for follow‑up)

We will investigate and may suspend links, block domains, or notify relevant authorities as needed.

5) Privacy & data requests (GDPR / UK GDPR)

To exercise your data rights (access, deletion, portability, etc.), contact privacy@tinlr.com from the email tied to your account. We may ask for verification before processing your request. For details, see our Privacy Policy.

6) Billing & invoices

For questions about subscriptions, invoices, VAT, or refunds, contact billing@tinlr.com and include your invoice ID or the last 4 digits of the payment method (if applicable). See also our Terms of Service and Refund Policy (if available).

7) Business & media

For partnerships, press, or media enquiries, write to hello@tinlr.com with the subject line MEDIA or PARTNERSHIP.

8) Security

Found a vulnerability? Please email security@tinlr.com with details and steps to reproduce. Do not publicly disclose issues before we coordinate a fix. Thank you for helping keep Tinlr safe for everyone.

9) Company details

  • Legal entity: Tinlr
  • Registered address: London